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Privacy Policy

With this Privacy Policy, we inform you about the processing of personal data in connection with our activities and operations, including our website at the domain name glacierbiketour.ch. In particular, we provide information on what personal data we process, for what purpose, how, and where. We also inform about the rights of individuals whose data we process.

For individual or additional activities and operations, we may publish further privacy policies or other information on data protection.

We are subject to Swiss law as well as any applicable foreign law, such as that of the European Union (EU) with the General Data Protection Regulation (GDPR).

The European Commission recognized in its decision of 26 July 2000 that Swiss data protection law ensures an adequate level of data protection. With a report of 15 January 2024, the European Commission confirmed this adequacy decision.

Table of Contents

1. Contact Addresses

The controller in the sense of data protection law is:

Graubünden Ferien
Alexanderstrasse 24
7000 Chur
Switzerland

contact@graubuenden.ch

In individual cases, third parties may be responsible for the processing of personal data, or there may be joint responsibility with third parties. Upon request, we will gladly provide data subjects with information about the respective responsibility.

1.1 Data Protection Officer or Data Protection Advisor

We have the following data protection officer or data protection advisor as a point of contact for data subjects and authorities for inquiries related to data protection:

Manuela Ruinatscha
Graubünden Ferien
Alexanderstrasse 24
7000 Chur
Switzerland

manuela.ruinatscha@graubuenden.ch

1.2 Data Protection Representation in the European Economic Area (EEA)

We have the following data protection representation according to Art. 27 GDPR:

VGS Datenschutzpartner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany

manuela.ruinatscha@graubuenden.ch

The data protection representation serves as an additional point of contact for data subjects and authorities in the European Union (EU) and the rest of the European Economic Area (EEA) for inquiries related to the GDPR.

2.1 Terms

Data subject: A natural person about whom we process personal data.

Personal data: All information that relates to a specific or identifiable natural person.

Special categories of personal data: Data on trade union, political, religious, or philosophical views and activities, data on health, privacy, or racial or ethnic origin, genetic data, biometric data that uniquely identifies a natural person, data on criminal and administrative sanctions or proceedings, and data on social assistance measures.

Processing: Any handling of personal data, regardless of the means and procedures used, such as querying, matching, adapting, archiving, storing, reading, disclosing, obtaining, collecting, recording, deleting, revealing, ordering, organizing, saving, modifying, disseminating, linking, destroying, and using personal data.

European Economic Area (EEA): Member States of the European Union (EU) as well as the Principality of Liechtenstein, Iceland, and Norway.

We process personal data in accordance with Swiss law, in particular the Federal Act on Data Protection (Data Protection Act, DPA) and the Ordinance on Data Protection (Data Protection Ordinance, DPO).

We process – if and to the extent that the General Data Protection Regulation (GDPR) is applicable – personal data according to at least one of the following legal bases:

The General Data Protection Regulation (GDPR) refers to the processing of personal data as "processing of personal data" and the processing of special categories of personal data as "processing of special categories of personal data" (Art. 9 GDPR).

3. Type, Scope, and Purpose of Personal Data Processing

We process the personal data that is necessary to carry out our activities and operations in a permanent, user-friendly, secure, and reliable manner. The processed personal data can fall into the categories of browser and device data, content data, communication data, metadata, usage data, master data including inventory and contact data, location data, transaction data, contract data, and payment data. The personal data may also constitute special categories of personal data.

We also process personal data that we receive from third parties, obtain from publicly accessible sources, or collect during the exercise of our activities and operations, provided such processing is permissible.

We process personal data, where necessary, with the consent of the data subjects. In many cases, we may process personal data without consent, for example, to fulfill legal obligations or to protect overriding interests. We may also ask data subjects for their consent when their consent is not required.

We process personal data for the duration necessary for the respective purpose. We anonymize or delete personal data, in particular depending on legal retention and limitation periods.

4. Disclosure of Personal Data

We may disclose personal data to third parties, have it processed by third parties, or process it jointly with third parties. Such third parties may be, for example, specialized providers whose services we use.

Within the scope of our activities and operations, we may disclose personal data in particular to banks and other financial service providers, authorities, educational and research institutions, consultants and lawyers, interest groups, IT service providers, cooperation partners, credit and business information agencies, logistics and shipping companies, marketing and advertising agencies, media, parent, sister and subsidiary companies, organizations and associations, social institutions, telecommunications companies, insurance companies, and payment service providers.

5. Communication

We process personal data to communicate with individuals as well as with authorities, organizations, and companies. In doing so, we process in particular data that a data subject transmits to us when contacting us, for example by letter or email. We may store such data in an address book or with comparable tools.

Third parties who transmit data about other persons to us are obliged to ensure the data protection of these data subjects independently. They must in particular ensure that such data is correct and may be transmitted.

6. Data Security

We take appropriate technical and organizational measures to ensure data security appropriate to the respective risk. With our measures, we ensure in particular the confidentiality, availability, traceability, and integrity of the processed personal data, without, however, being able to guarantee absolute data security.

Access to our website and our other digital presence is via transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers warn before visiting a website without transport encryption.

Our digital communication is subject – like in principle all digital communication – to mass surveillance without cause or suspicion by security authorities in Switzerland, in the rest of Europe, in the United States of America (USA), and in other countries. We cannot exert any direct influence on the corresponding processing of personal data by secret services, police forces, and other security authorities. We also cannot rule out that a data subject is specifically monitored.

7. Personal Data Abroad

We in principle process personal data in Switzerland and the European Economic Area (EEA). However, we may also export or transfer personal data to other countries, in particular to process it or have it processed there.

We can export personal data to all states on Earth and elsewhere in the universe, provided that the law there ensures an adequate level of data protection according to a decision of the Swiss Federal Council and – if and to the extent that the General Data Protection Regulation (GDPR) is applicable – also according to a decision of the European Commission.

We may transfer personal data to countries whose law does not ensure an adequate level of data protection, provided that data protection is ensured for other reasons, in particular on the basis of standard data protection clauses or with other appropriate safeguards. Exceptionally, we may export personal data to countries without adequate or appropriate data protection if the special data protection law requirements for this are met, for example, the express consent of the data subjects or a direct connection with the conclusion or processing of a contract. Upon request, we will gladly provide data subjects with information about any safeguards or provide a copy of any safeguards.

8. Rights of Data Subjects

8.1 Data Protection Claims

We grant data subjects all claims in accordance with the applicable law. Data subjects have in particular the following rights:

We may postpone, restrict, or refuse the exercise of the rights of data subjects to the extent legally permissible. We may inform data subjects of any prerequisites to be met for the exercise of their data protection claims. For example, we may refuse to provide information in whole or in part with reference to confidentiality obligations, overriding interests, or the protection of other persons. We may also, for example, refuse the deletion of personal data in whole or in part, in particular with reference to legal retention obligations.

We may exceptionally provide for costs for the exercise of rights. We inform data subjects in advance about any costs.

We are obliged to identify data subjects who request information or assert other rights with appropriate measures. Data subjects are obliged to cooperate.

Data subjects have the right to enforce their data protection claims by legal means or to file a complaint with a data protection supervisory authority.

The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

European data protection supervisory authorities are organized as members of the European Data Protection Board (EDPB). In some member states of the European Economic Area (EEA), the data protection supervisory authorities are structured federally, especially in Germany.

9. Use of the Website

9.1 Cookies

We may use cookies. Cookies – both our own cookies (first-party cookies) and cookies from third parties whose services we use (third-party cookies) – are data stored in the browser. Such stored data need not be limited to traditional cookies in text form.

Cookies can be stored in the browser temporarily as "session cookies" or for a certain period as so-called permanent cookies. "Session cookies" are automatically deleted when the browser is closed. Permanent cookies have a specific storage duration. Cookies make it possible, in particular, to recognize a browser on the next visit to our website and thus, for example, to measure the reach of our website. Permanent cookies can also be used, for example, for online marketing.

Cookies can be completely or partially deactivated, restricted, or deleted in the browser settings at any time. Browser settings often also allow for automated deletion and other management of cookies. Without cookies, our website may no longer be available in its entirety. We actively request – at least where and to the extent required by applicable law – express consent to the use of cookies.

For cookies used for performance and reach measurement or for advertising, a general objection ("opt-out") is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance), or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

9.2 Logging

We may log at least the following information for each access to our website and our other digital presence, provided that this is determined or transmitted to our digital infrastructure by default during such access: date and time including time zone, IP address, access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-page of our website accessed including amount of data transferred, last website accessed in the same browser window (referrer).

We log such information, which may also constitute personal data, in log files. The information is necessary to provide our digital presence permanently, user-friendly, and reliably. The information is also necessary to ensure data security – also by third parties or with the help of third parties.

9.3 Tracking Pixels

We may include tracking pixels in our digital presence. Tracking pixels are also known as web beacons. Tracking pixels – also from third parties whose services we use – are usually small, invisible images or scripts formulated in JavaScript that are automatically retrieved when accessing our digital presence. With tracking pixels, at least the same information can be collected as in the logging in log files.

10. Third-Party Services

We use services of specialized third parties to be able to carry out our activities and operations permanently, user-friendly, secure, and reliably. With such services, we can, among other things, embed functions and content into our website. With such an embedding, the services used collect the IP addresses of the users at least temporarily for technically compelling reasons.

For necessary security-relevant, statistical, and technical purposes, third parties whose services we use may process data in connection with our activities and operations in an aggregated, anonymized, or pseudonymized manner. This concerns, for example, performance or usage data in order to be able to offer the respective service.

We use in particular:

10.1 Digital Infrastructure

We use services of specialized third parties to be able to use the required digital infrastructure in connection with our activities and operations. This includes, for example, hosting and storage services from selected providers.

We use in particular:

10.2 Map Material

We use third-party services to embed maps into our website.

We use in particular:

10.3 Digital Content

We use services of specialized third parties to be able to embed digital content into our website. Digital content includes, in particular, image and video material, music, and podcasts.

We use in particular:

10.4 Fonts

We use third-party services to embed selected fonts as well as icons, logos, and symbols into our website.

We use in particular:

11. Performance and Reach Measurement

We try to measure the success and reach of our activities and operations. In this context, we can also measure the effect of third-party notices or test how different parts or versions of our digital presence are used ("A/B test" method). Based on the results of the performance and reach measurement, we can in particular fix errors, strengthen popular content, or make improvements.

For performance and reach measurement, the IP addresses of individual users are usually collected. In this case, IP addresses are in principle shortened ("IP masking") in order to follow the principle of data minimization through the corresponding pseudonymization.

During performance and reach measurement, cookies may be used and user profiles may be created. Any user profiles created include, for example, the individual pages visited or content viewed on our digital presence, information on the size of the screen or browser window, and the – at least approximate – location. In principle, any user profiles are created exclusively in pseudonymized form and are not used to identify individual users. Individual third-party services where users are logged in may be able to assign the use of our online offer to the user account or user profile at the respective service.

We use in particular:

12. Final Notes on the Privacy Policy

We created this privacy policy with the Data Protection Generator from Datenschutzpartner. The present privacy policy is an unofficial translation from the original German version.

We may update this privacy policy at any time. We will inform about updates in an appropriate form, in particular by publishing the respective current privacy policy on our website.

We use cookies to optimise our website for you and to continuously improve it. You decide for yourself what we may use your data for.

Further information on cookies can be found in our privacy policy.